Thank you for shopping with Najmusuba Qasim. We’re committed to providing you with a smooth and reliable shopping experience. Please read our shipping and return terms carefully before placing your order.
1. Shipping Policy
Order Processing
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All confirmed orders are processed within 2–4 business days (excluding weekends and holidays).
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You will receive an order confirmation email after purchase, and another notification once your order has been shipped.
Delivery Timelines
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Domestic Orders (within Pakistan): 3–7 business days after dispatch.
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International Orders: 7–15 business days, depending on destination and customs clearance.
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Delivery times may vary during peak seasons, new launches, or sales.
Shipping Charges
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Free shipping is available on selected orders or promotions (as mentioned on product pages).
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Standard shipping rates apply to all other orders and will be displayed at checkout.
Order Tracking
Once your order is shipped, you’ll receive tracking details via email or SMS to monitor your delivery status.
Address Accuracy
Please ensure your shipping address is correct and complete. Najmusuba Qasim will not be responsible for delays or failed deliveries due to incorrect information provided by the customer.
2. Returns & Exchanges Policy
We want you to love your purchase! If something isn’t right, we offer limited exchanges under the following conditions.
Eligibility for Exchange
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Items must be unused, unwashed, unaltered, and in their original packaging with tags attached.
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Requests for exchange must be made within 3 days of receiving your order.
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Exchange is accepted only for defective, damaged, or incorrect items.
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Due to hygiene and customization reasons, made-to-order, custom-sized, or sale items are non-returnable and non-exchangeable.
How to Request an Exchange
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Email us at [email protected] within 3 days of delivery.
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Include your order number, reason for exchange, and a photo of the product (if defective).
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Our team will respond within 1–2 business days with next steps.
Return Shipping
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Customers are responsible for the cost of returning the item unless the product was delivered damaged or incorrect.
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We recommend using a trackable courier service for returns.
Refunds
We currently do not offer refunds. Exchanges or store credit will be provided where applicable.
3. Order Cancellation
Orders can be cancelled within 24 hours of placement. Once the order is processed or shipped, it cannot be cancelled or modified.
4. Contact Us
For any shipping or return inquiries, please contact our support team:
📧 [email protected]
🏢 31, M Hafiz Plaza, International Market, M Block Commercial Area, Model Town, Lahore, 54700, Pakistan